Returns & Exchanges

At Journey Music, we want you to love your apparel as much as your favorite playlist. If your order isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number handy while we process your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing